We take a lot of pride in the speed at which our warehouse and fulfillment team operate. It's typically a great thing when you place an order and it's shipped quickly -- that is until you want to make a change! Our ability to change your order before it ships is very dependent on timing. So if your order hasn't processed through our system we should be able to catch it and cancel and/or replace your order.
But if it's already gone, it's gone, and we unfortunately can't stop it. We can definitely do an exchange and will even pay for the return shipping of the products that you want to change (US orders only). Keep reading on for directions on how to process an exchange.
If your Hero Hoodie garment doesn't instantly become your favorite and most functional sweatshirt, send it back within 30 days from the date of delivery and we'll issue a full refund, no questions asked. If your Hero Hoodie doesn't fit exactly the way you want it, send it back and we'll swap it out for a better size or we'll issue a full refund. We will even cover the cost of return shipping for all domestic orders.
For domestic orders, simply click here and we'll walk you through the process. All you will need is the email address that you used when placing the order and within 3 easy steps we will have your return or exchange processed.
For international orders, please email us at email@example.com with your Order Number and the product(s) that you would like to return/exchange, and we will help process your return.
Well that's frustrating! There could be a number of reasons why a credit card isn't working properly, including things like having an incorrect zip code or CVV number, and also because our credit card processor just isn't working properly, timing out or having a bad day. But there's no need fret. You can try processing your credit card transaction through PayPal by selecting that option at checkout.
Not yet, but follow us on social media to be the first to hear about our plans.
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Of course, call us Toll-Free at 1-800 261-2927 or (424) 738-1306. You can also email us at firstname.lastname@example.org.